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Websometimes you may see a suspended amount/credit while an inquiry is being investigated. This means that we may not request payment for the amount in question until the. Webwe have the amex commercial (not business, actual commercial) for most business charges. What really doesn't make sense to me is why the app says my account is suspended but the card still works. Has anyone on this thread been invited to the. Webfast forward to the next day and i get an email from amex that says “your balance, relative to your average payment, is approaching a level where we may need to temporarily. Webi will try contacting them again today, now that i know their reason for canceling my card, and just ask them if they can show me in the 30 days of owning the. Webtoday it no longer shows as suspended. My kids tuition is coming due soon ($30k) so i called amex to see if i could charge that amount. Webbefore dealing with amex, freeze all your reports immediately if you haven't done so already as it seems someone else has your information. Once that is done, call. Webif you are unable to resolve your inquiry with the merchant directly, please contact us at the number on the back of your card or you may set up a dispute online by logging in to.